Our client in Atlanta, GA is currently seeking a ServiceNow CSM Functional Architect

Salary: USD $150,000 – $165,000 / yr plus bonus

We are looking for ServiceNow CSM Functional Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

“Remote candidates in United Sates will be accepted for this position during Covid”
Job Description :  

  • Hands-on experience in implementing CSM module on ServiceNow.
  • ServiceNow Implementation Specialist & Admin
  • Hands-on with Now Platform and all Enterprise Service Management suite on ServiceNow.
  • Java Scripting knowledge and hands on experience on it.
  • Hands-on with ITIL Process implementation.
  • Service-now for custom Application Design & Development.
  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
  • Hands-on design, development and deployment experience with the Service-now platform.
  • Hands-on migrating data from different tools into ServiceNow.
  • Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.
  • Review work of development team.
  • Create and execute development plans as appropriate to meet changing needs and requirements.
  • Communicate and enforce coding standards
  • Good at creating required information for Reporting and Dashboards
  • Knowledge of ITIL methodologies and processes
  • Project Management skills
  • Good Communication and presentation skills, Client handling.

Technical Expertise :

  • Creation of script based Assignment and Approval rule.
  • Creation of custom related list.
  • Creation of Access Control List with the help of Scripting.
  • Creation of Script based UI Policy and Client Script.
  • Debugging script
  • User Administration
  • Web Service Integration
  • User Interface Level Integration
  • MID Server Integration
  • Use of Import Sets for data loading from external file or database to the service-now.com
  • Knowledge of ITIL V3 processes
  • CMDB and foundation Data setup and implementation.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.


Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 ServiceNow Discovery PL1 Required
2 ServiceNow ITSA PL1 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Order to Cash Order Management NA Required

* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Employee Status:

Full Time Employee



Job Level:


Job Type:


Click or drag a file to this area to upload.

To apply for this job email your details to info@iKadre.com